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(solution) communication in organizations goes far beyond training managers


communication in organizations goes far beyond training managers to be effective speakers and to have good interpersonal communication skills


WORKSHEET: MANDATORY READING

 

1. ?communication in organizations goes far beyond training managers to be effective

 

speakers and to have good interpersonal communication skills? Give an example

 

2. ?communication at the micro, meso, and macro levels; formal and informal

 

communications? Classify the following internal organizational communication

 

practices: newsletters, presentations, strategic communications, work direction,

 

performance reviews, meetings, public communication, media communication, interorganizational communication. Innovation, organizational learning, knowledge

 

management, conflict management, diversity, and use of communication technologies

 

3. Drenth et al (1988) define ?organizational communication as a key element of

 

organizational climate? ? what is ?organizational climate? and how will this view affect

 

the way you write your messages inside a company?

 

4. What is ?the contextual approach to communication? ? Give an example.

 

5. Give an example of each of the following: (1) levels; (2) formal versus informal; (3)

 

direction (vertical, horizontal, diagonal); and (4) internal versus external focus.

 

6. Give an example if each of the following levels: ? Interpersonal communication ?

 

Group level communication ? Organizational level communication ? Interorganizational level communication ? Mass communication.

 

7. Thoughts? Some experts see ?diversity training as a mechanism for sensitizing staff to

 

potential issues associated with informal (as well as formal) communication. Still

 

others have emphasized conflict management as a strategy for dealing with issues that

 

arise from informal communication and interactions between workers. More recent

 

discussions focus on the growing dependence on dynamic computer-facilitated

 

communications that are neither formal nor informal, such as communication within

 

teams or within communities of practice and Knowledge Management. It may be that

 

the formal/informal dichotomy of the past is becoming less salient as many new

 

communication channels now exist within organizations that are neither formal nor

 

informal.?

 

8. What is the difference between downward communication and upward

 

communication? Give some examples. Which is easier to control?

 

9. 1) Communication channels, 2) Communication climate, 3)Network analysis and, 4)

 

Superior-subordinate

 

10. Which of the following nine most frequent Organizational Communication topics

 

according to (Aust, Limon,& Lippert, 2002) do NOT need to feature in this course?1)

 

leadership, 2) conflict and conflict management, 3) communication networks, 4)

 

decision making and problem solving, 5) morals, ethics, or values, 6) communication

 

technology, 7) human resources perspective, 8) human relations perspective and, 9)

 

classic management theory.

 

11. Which of the following skills do you develop most: organizational socialization,

 

interviewing, individual and group presentations, work relationships, performance

 

evaluation, conflict resolution, stress management, decision making

 


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