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(solution) Hello There, nice to meet you. I am needing quick help with a

Hello There, nice to meet you. I am needing quick help with a research project in my organizational behavior class . I would appreciate it if you could help me out. I will need it as soon as possible, Let me know if you could help me out. Thank you!

Research Project Organizational




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1. Conduct research to a. Define the concept of emotional labor b. Describe, explain, and discuss perspectives on


emotional labor in general as well as in different


workplace settings 2. Conduct limited field research aimed at assessing


varying understandings and experiences of emotional


labor in at least three work settings 3. Analyze and summarize findings from your field research


4. Prepare a term paper on the topic of emotional labor in


workplace settings, using both your field research and


your background research as you do so INSTRUCTIONS Before you begin, read through this entire procedure. Then,


follow these steps to complete your project: 1. Create your own working definition of emotional labor.


Your definition should include likely effects of emotional


labor, such as fatigue, workplace stress, anxiety, and


alienation. Use your definition to guide your field


research and clarify your thinking prior to beginning


work on your term paper.


2. Use the following sources to conduct background


research. Note: You must use all of these sources for


your project.


a. Your textbook, Organizational Behavior,


page 82 R




e ss e




a rr c




h P


P rr o


o jj e




c tt To complete this project, you must 1 b. Online sources


n Context Magazine, ?Feeling around the World,?


Arlie Hocschild, page 80 n n Wikipedia: Defining Emotional Labor


_labor ?What Is ?Emotional Labor??? (feminist view) c. At least one source of your own from the Internet, a


library source, or elsewhere 3. Prepare a survey for interviewing people in various


work settings. On the survey, leave room for notes you


take during or immediately following your interview with


any subject. Although you may add questions of your


own, include the following questions on your survey:


a. On a scale of 1 to 10, how would you rate your


satisfaction with your job? b. On a scale of 1 to 10, how would you rate your


satisfaction with your present workplace


environment? c. Are you expected to present yourself in certain ways


to customers (patients, passengers, clients, and so on)?


d. If so, how are you expected to present yourself? To


help the interviewee answer this question, you may


ask one or more of the following questions:






n 2 Are you expected to follow a sales script? Are you expected to ?up-sell? special offers?


Are you instructed to always be polite? Organizational Behavior n n Are you expected to encourage and


support patients? Are you supposed to smile when you would prefer


to scream or frown? e. Do you feel stress when you feel one way and have to


pretend you feel another way? Can you give me




f. When you feel some kind of work stress, can you tell


me how you feel about it? (If interviewees need help


answering this question, you may ask, ?Does stress


make you feel tired? Frustrated? Amused? Irritable?


Sad??) 4. Follow these guidelines for conducting your research: a. Interview people in at least three different work


settings. Your subjects might include fast-food workers,


bus or taxi drivers, firefighters, law enforcement


officers, sanitation workers, bank tellers, airline flight


attendants, public school teachers, paramedics, and


social workers?to offer some examples.


b. Interview at least two people from each work setting. c. To find individuals to interview, begin making contacts


through people you know. d. During the interview, complete the surveys yourself.


Don?t ask the subjects to fill out the forms. e. Before beginning an interview, tell each subject that


his or her responses will be anonymous. Indeed, it?s


advisable to create fictitious names for particular work


venues, for the subjects themselves, and for any


persons mentioned by the subjects. Also, inform each


subject that your written report is for a course, and


that it won?t be published anywhere. f. Allow your respondents to speak freely. Don?t allow


your survey form to keep you from taking notes on


unexpected comments, observations, and information


provided by the subjects. In other words, keep an open


mind. Research Project 3 g. Don?t record an interview on any electronic device,


such as a tape recorder, cell phone, or camcorder,


without the express permission of the subject. If you


do record any interview, destroy or delete any such


information upon completion of your research


project. 5. Prepare a five- to eight-page term paper based on your


research. Draft your paper on the basis of your background reading and your field research. Edit and revise


your draft prior to submitting it to your instructor. PAPER SPECIFICATIONS 1. Prepare your paper for electronic submission in a wordprocessing program. 2. Prepare a title page with the following information:


a. Title: Emotional Labor in the Workplace


b. Your name c. Your student number d. Course title: Organizational Behavior e. Project number: 50048200


f. Current date 3. Double-space your paper, with left and right margins of


1 to 1.25 inches, flush left and ragged right.


4. Provide adequate source citations. 5. Include a header on each page except the title page. In


the header, include your name, student number, and


the page number. 6. Do not plagiarize. The direct usage of materials from any


source without proper and accurate credit is plagiarism.


Be sure to properly attribute direct quotes and


paraphrases. If you plagiarize in any way or to any


degree, your term paper will receive a failing grade. 4 Organizational Behavior 7. Use the following outline as a suggested guide for the


structure of your paper:


a. Introduction. Summarize your paper. Briefly


describe what the paper is about and how you


went about writing it. b. Emotional Labor: Psychological Stress in the


Workplace. Describe emotional labor, including


various perspectives on its nature and its


psychological costs. The material for this section


should come mainly from your background




c. Interviews. Explain what you learned from your


interviews. Include anecdotal material to engage


the reader and, to a limited extent, offer your


interpretations and impressions. d. Summary and conclusion. Discuss your overall


impressions, your view on the causes of emotional


labor, and perhaps, how it might be managed or


reduced. 8. Submit the final draft of your paper to your instructor. GRADING CRITERIA Your project will be graded on the following criteria:


n n n Presentation style (20 percent). The student uses a


consistent point of view throughout, employs accurate


and appropriate word and concept usage, and has few, if


any, digressions. The paper is easy to read. Development of concepts and themes (40 percent).


The paper is developed accurately and coherently from


background sources. The Interviews section is


coherently related to the background sources. Organization of writing (20 percent). The material


proceeds logically, topic sentences are well placed, and


paragraph breaks are appropriate. Research Project 5 n Grammar and usage (20 percent). The student uses


complete and grammatically correct sentences with


no spelling errors. Descriptions, explanations, and


assertions are clearly worded. SUBMITTING YOUR PROJECT Use this procedure to submit your research project for grading:


1. On your computer, save a revised and corrected version


of your title page and paper. 2. Go to and log in.


3. Go to student portal. 4. Click on Take Exam next to the lesson you?re working on.


5. Enter your email address in the box provided.


(Note: This information is required for online




6. Attach your file as follows: a. Click on the Browse box. b. Locate the file you wish to attach.


c. Double-click on the file.


d. Click on Upload File. 7. Click on Submit Files. 6 Organizational Behavior


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About this Question






Sep 13, 2020





We have top-notch tutors who can do your essay/homework for you at a reasonable cost and then you can simply use that essay as a template to build your own arguments.

You can also use these solutions:

  • As a reference for in-depth understanding of the subject.
  • As a source of ideas / reasoning for your own research (if properly referenced)
  • For editing and paraphrasing (check your institution's definition of plagiarism and recommended paraphrase).
This we believe is a better way of understanding a problem and makes use of the efficiency of time of the student.


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