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(solution) Hello There, nice to meet you. I am needing quick help with a


Hello There, nice to meet you. I am needing quick help with a research project in my organizational behavior class . I would appreciate it if you could help me out. I will need it as soon as possible, Let me know if you could help me out. Thank you!


Research Project Organizational

 

Behavior

 

Reviewed by

 

Eric Swanson About the Reviewer

 

Eric Swanson has spent more than 20 years working in various corporations, including Unilever, Marketing Drive Worldwide, and CBS News. A graduate of Yale University and the Juilliard School,

 

he is the author of ten books of fiction and nonfiction, including

 

The New York Times bestseller, The Joy of Living. A former stage

 

and film actor, he is currently Associate Director of Great Circle Productions, Inc., a 501 (c ) (3) nonprofit organization dedicated to

 

supporting and developing projects in the performing arts, literary

 

and visual arts, and film/video arts. All terms mentioned in this text that are known to be trademarks or service marks

 

have been appropriately capitalized. Use of a term in this text should not be

 

regarded as affecting the validity of any trademark or service mark. Copyright © 2015 by Penn Foster, Inc.

 

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Printed in the United States of America 1 INSTRUCTIONS 1 PAPER SPECIFICATIONS 4 GRADING CRITERIA 5 SUBMITTING YOUR PROJECT 6 Contents PROJECT OBJECTIVES iii PROJECT OBJECTIVES

 

1. Conduct research to a. Define the concept of emotional labor b. Describe, explain, and discuss perspectives on

 

emotional labor in general as well as in different

 

workplace settings 2. Conduct limited field research aimed at assessing

 

varying understandings and experiences of emotional

 

labor in at least three work settings 3. Analyze and summarize findings from your field research

 

4. Prepare a term paper on the topic of emotional labor in

 

workplace settings, using both your field research and

 

your background research as you do so INSTRUCTIONS Before you begin, read through this entire procedure. Then,

 

follow these steps to complete your project: 1. Create your own working definition of emotional labor.

 

Your definition should include likely effects of emotional

 

labor, such as fatigue, workplace stress, anxiety, and

 

alienation. Use your definition to guide your field

 

research and clarify your thinking prior to beginning

 

work on your term paper.

 

2. Use the following sources to conduct background

 

research. Note: You must use all of these sources for

 

your project.

 

a. Your textbook, Organizational Behavior,

 

page 82 R

 

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c tt To complete this project, you must 1 b. Online sources

 

n Context Magazine, ?Feeling around the World,?

 

Arlie Hocschild, page 80

 

http://contexts.org/articles/spring2008/feeling-around-the-world/ n n Wikipedia: Defining Emotional Labor http://en.wikipedia.org/wiki/Emotional

 

_labor ?What Is ?Emotional Labor??? (feminist view)

 

http://tinyurl.com/kn2zn5y c. At least one source of your own from the Internet, a

 

library source, or elsewhere 3. Prepare a survey for interviewing people in various

 

work settings. On the survey, leave room for notes you

 

take during or immediately following your interview with

 

any subject. Although you may add questions of your

 

own, include the following questions on your survey:

 

a. On a scale of 1 to 10, how would you rate your

 

satisfaction with your job? b. On a scale of 1 to 10, how would you rate your

 

satisfaction with your present workplace

 

environment? c. Are you expected to present yourself in certain ways

 

to customers (patients, passengers, clients, and so on)?

 

d. If so, how are you expected to present yourself? To

 

help the interviewee answer this question, you may

 

ask one or more of the following questions:

 

n

 

n

 

n 2 Are you expected to follow a sales script? Are you expected to ?up-sell? special offers?

 

Are you instructed to always be polite? Organizational Behavior n n Are you expected to encourage and

 

support patients? Are you supposed to smile when you would prefer

 

to scream or frown? e. Do you feel stress when you feel one way and have to

 

pretend you feel another way? Can you give me

 

examples?

 

f. When you feel some kind of work stress, can you tell

 

me how you feel about it? (If interviewees need help

 

answering this question, you may ask, ?Does stress

 

make you feel tired? Frustrated? Amused? Irritable?

 

Sad??) 4. Follow these guidelines for conducting your research: a. Interview people in at least three different work

 

settings. Your subjects might include fast-food workers,

 

bus or taxi drivers, firefighters, law enforcement

 

officers, sanitation workers, bank tellers, airline flight

 

attendants, public school teachers, paramedics, and

 

social workers?to offer some examples.

 

b. Interview at least two people from each work setting. c. To find individuals to interview, begin making contacts

 

through people you know. d. During the interview, complete the surveys yourself.

 

Don?t ask the subjects to fill out the forms. e. Before beginning an interview, tell each subject that

 

his or her responses will be anonymous. Indeed, it?s

 

advisable to create fictitious names for particular work

 

venues, for the subjects themselves, and for any

 

persons mentioned by the subjects. Also, inform each

 

subject that your written report is for a course, and

 

that it won?t be published anywhere. f. Allow your respondents to speak freely. Don?t allow

 

your survey form to keep you from taking notes on

 

unexpected comments, observations, and information

 

provided by the subjects. In other words, keep an open

 

mind. Research Project 3 g. Don?t record an interview on any electronic device,

 

such as a tape recorder, cell phone, or camcorder,

 

without the express permission of the subject. If you

 

do record any interview, destroy or delete any such

 

information upon completion of your research

 

project. 5. Prepare a five- to eight-page term paper based on your

 

research. Draft your paper on the basis of your background reading and your field research. Edit and revise

 

your draft prior to submitting it to your instructor. PAPER SPECIFICATIONS 1. Prepare your paper for electronic submission in a wordprocessing program. 2. Prepare a title page with the following information:

 

a. Title: Emotional Labor in the Workplace

 

b. Your name c. Your student number d. Course title: Organizational Behavior e. Project number: 50048200

 

f. Current date 3. Double-space your paper, with left and right margins of

 

1 to 1.25 inches, flush left and ragged right.

 

4. Provide adequate source citations. 5. Include a header on each page except the title page. In

 

the header, include your name, student number, and

 

the page number. 6. Do not plagiarize. The direct usage of materials from any

 

source without proper and accurate credit is plagiarism.

 

Be sure to properly attribute direct quotes and

 

paraphrases. If you plagiarize in any way or to any

 

degree, your term paper will receive a failing grade. 4 Organizational Behavior 7. Use the following outline as a suggested guide for the

 

structure of your paper:

 

a. Introduction. Summarize your paper. Briefly

 

describe what the paper is about and how you

 

went about writing it. b. Emotional Labor: Psychological Stress in the

 

Workplace. Describe emotional labor, including

 

various perspectives on its nature and its

 

psychological costs. The material for this section

 

should come mainly from your background

 

research.

 

c. Interviews. Explain what you learned from your

 

interviews. Include anecdotal material to engage

 

the reader and, to a limited extent, offer your

 

interpretations and impressions. d. Summary and conclusion. Discuss your overall

 

impressions, your view on the causes of emotional

 

labor, and perhaps, how it might be managed or

 

reduced. 8. Submit the final draft of your paper to your instructor. GRADING CRITERIA Your project will be graded on the following criteria:

 

n n n Presentation style (20 percent). The student uses a

 

consistent point of view throughout, employs accurate

 

and appropriate word and concept usage, and has few, if

 

any, digressions. The paper is easy to read. Development of concepts and themes (40 percent).

 

The paper is developed accurately and coherently from

 

background sources. The Interviews section is

 

coherently related to the background sources. Organization of writing (20 percent). The material

 

proceeds logically, topic sentences are well placed, and

 

paragraph breaks are appropriate. Research Project 5 n Grammar and usage (20 percent). The student uses

 

complete and grammatically correct sentences with

 

no spelling errors. Descriptions, explanations, and

 

assertions are clearly worded. SUBMITTING YOUR PROJECT Use this procedure to submit your research project for grading:

 

1. On your computer, save a revised and corrected version

 

of your title page and paper. 2. Go to http://www.pennfoster.edu and log in.

 

3. Go to student portal. 4. Click on Take Exam next to the lesson you?re working on.

 

5. Enter your email address in the box provided.

 

(Note: This information is required for online

 

submission.)

 

6. Attach your file as follows: a. Click on the Browse box. b. Locate the file you wish to attach.

 

c. Double-click on the file.

 

d. Click on Upload File. 7. Click on Submit Files. 6 Organizational Behavior

 


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