q 1a.What are the purpose of change management ?q1b.What are the three different types of changes ?
q 1c.What is a relationship between changeq Incidentq Service Request q Release
q 2a. What are the Fiverisk indicators of poor change management ?
q 2b.What are the typical questions that a change management tool can ask the change requester?
q 3a.What is the difference between Release, unit and packagein IT service provision context?
q 3b.What is a drift management in the context of configuration management?q3c.What are the two types of the configuration management?
Please answer these questions with some suitable examples.
1. The purpose of the Change Management process is to control the lifecycle of all changes,
enabling useful changes to be made with minimum disruption to IT services. The three
change model is…