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(solution) Business


In this assignment, you will increase your ability to present the importance of an organization as a system and support the fundamentals of leadership in a total quality organization. Research infomation related to David Kearns and the Transformation of Xerox. Write a paper responding to the following:• How did Kearns fulfill the roles of a quality leader at Xerox?• Kearns began a practice of having senior managers personally take phone calls from customers with problems. Try calling the president of an organization with one of your concerns about a product or issue you have with the company. Report what happened on the phone call. (Good luck).• Is Kearn’s approach generalizable to all settings?• What has happened to Xerox since Kearns stepped down?Support your paper with at least three (3) resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included. Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards.Length: 5-7 pages (not including title and reference pages) with approximately 350 words.

 


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