State your personal definition of service, and give an example of a time when you received quality service and an example of when you did not receive quality service. Determine what they could have done to correct the quality of service.
* Hospitality professionals often state that exceeding guest expectations is a significant part of their organization?s mission. Identify three ways to determine guest expectations and how the manager would know when those expectations have been exceeded.
State your personal definition of service, and give an example of a time when you received
quality service and an example of when you did not receive quality service. Determine what they
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