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(solution) What are the potential drivers for the described investment firm to identify a large number of...


What are the potential drivers for the described investment firm to identify a large number of processes? In addition to a rather detailed view on what business processes exist, an understanding must be developed about the relations between the various processes. In a situation where organizations define both narrow and broad processes, to avoid confusion, it is important to map how narrow processes relate to broader processes. A broad process like order management, for example, can be related to the more narrowly defined processes of order booking, billing, shipment, and delivery. All of these can be considered sub-processes of order management. We can call this an example of hierarchical relations between processes. Processes may also be related to one another differently. Billing, in the example we just used, is an upstream process compared to shipment: for the same order the bill is sent out usually before the ordered goods are shipped. Another way of expressing this relation is, of course, that shipment can be considered a downstream process in comparison to billing. This illustrates how processes can be sequentially related.    

 

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Sep 13, 2020

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