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(solution) 1. Discuss four guidelines for effective multicultural communication. (Objective 3) Xway Accounting


1. Discuss four guidelines for effective multicultural communication. (Objective 3) Xway Accounting has outsourced preparation of basic income tax forms to technicians working in India. Accountants in the home office will continue to do business tax forms and complex forms for individuals. Customers whose forms are scanned by Xway and sent to India electroni- cally for completion will not be told that their tax forms will be prepared outside of the home office. Discuss one communication challenge that the home office accountants will face and how this challenge may be overcome. Also, what ethical question may be raised about this change in business procedure? (Objectives 4 and 5)

 


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