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(solution) Assessment item 2Individual case study Introduction and

"Project Management" Please I solution for this assessment . I've attached the assessment specification 

Assessment item 2?Individual case study


Introduction and Student Guide This assessment item is to be completed individually.


The case study simulates a project management scenario where the student takes on the role of


project manager. The case information is not complete so where necessary students will have to


make assumptions and argue the pros and cons for any recommendations they make.


If necessary, students are expected to find relevant information in the academic literature to justify


their answers.


To assist students in their assessment solution development the following information is provided:








? Product/project development case description


Specific assessment questions that must be answered


Information regarding the submission of the assessment


Marking guide Important notes regarding assignment submissions:


1. You must aim to submit your assignment at least 1 hour before the due date. This will avoid


unnecessary late penalties if you have any technical issues while submitting your




2. If you do have a problem uploading your assignment online and cannot get help from TASAC,


make sure that you email your assignment files to your tutor before the due date. This will


allow your tutor to view the work that was completed before the deadline. Note that you


will also be required to submit the assignment online through Moodle.


3. Any drafts in Moodle may be automatically submitted by Moodle at the due date. However,


you should not rely on this for your submission as this behaviour can change. Note that this


also means that you should not leave something uploaded as a draft if you do not want to it


to be submitted automatically at the due date. If you upload after the due date (this


includes students with extensions) you must ensure that you press submit for marking or


you may incur a late penalty.


Preparation for the assignment


1. You must complete the MP practicals 1-2 before you start this assignment.


2. You must also complete practical 3 before you attempt to add resources to your assignment.


Note that you are required to take your current versions of your Microsoft Project practicals and


assignment 2 to your tutorial/practical classes from week 3 onwards. You are scheduled to


commence the practicals in week 3 and you are expected to start work on this assignment in week 6


(or earlier).


1|Page Case Description


This case study involves a major project of a multi-national company that offers professional services


to manage investments through superannuation, mutual funds and a share portfolio. For the


purposes of this case study, it will be known as ?Retirement Planning?. Note that the organisation is


able to provide financial services irrespective of the age of the client.


In addition to having major offices in the capital cities, Retirement Planning also operates franchises


throughout Australia. The table below shows the number of franchises that are operating within




State or Territory








South Australia


Western Australia


Northern Territory


Australian Capital Territory


Tasmania Number of franchises
















3 Retirement Planning regularly meets with the franchisees. At the last meeting the franchisees


expressed concern that they felt the current information technology systems used to support the


offering of advice and reporting to clients was increasingly not able to meet their requirements.


Fortunately, Retirement Planning management had heard this rumour before the meeting and


consulted with the Information Technology Manager (Mairi). Mairi said she recognised that not only


was the system probably not able to meet the franchisees? requirements, but that it was getting


more difficult for her staff to maintain as the system had undergone many changes over the years.


Further, the staff who had originally developed the system no longer worked for Retirement




As a result of the meeting it was decided to commence a project that would develop a system to


meet the requirements of the franchisees and Retirement Planning. For the purposes of this


assignment, you can assume that all the appropriate approvals were negotiated between


Retirement Planning and the franchisees and that Dennis was appointed as the project manager.


Dennis knew that for any new system to be introduced and be successful there had to be


involvement by the users. However, when giving consideration to this Dennis knew that there would


be two key sets of users. There would be those at Retirement Planning and then the franchisees.


Dennis felt that the best way to identify users from Retirement Planning would be to get the Human


Resources Department to provide an organisation chart so that he could review it. After reviewing it,


Dennis consulted with management to determine the appropriate staff to be involved in the project.


Dennis asked management to inform all staff at Retirement Planning that there was to be a new


investor system to be developed in conjunction with the franchisees. He explained that he would


need some staff to act as representatives from the various stakeholder groups and that some staff


would need to be seconded to work on the project. Following this discussion, it was agreed that


initially one person from marketing, one from the share fund management research team, a


2|Page representative from client advisory and a liaison person who was normally in close contact with the


franchisees would be assigned as advisors to the project. Information Technology staff would be


seconded to work on the project as necessary. Other staff could be added to the project as required.


In addition to the above, Dennis also discussed the involvement of franchisees with management. It


was decided that as well as the company liaison person, it would be best to ask the franchisees to


appoint a couple of representatives.


At the first meeting of the project team (initial project briefing meeting), held 3/10/16, Dennis


outlined his brief from management. He was aware of the reports that the existing system was not


meeting current requirements and that modifying the system was difficult. He explained that this is


quite common in information systems and therefore should not reflect badly on the Information


Technology staff. He stressed that the main objective of the first meeting was to start to ?get a feel


for requirements?, although it was clear that a more detailed analysis would be required later. For


the purposes of this assignment make your project start date the date for this meeting (3/10/16)


and allow 1 day for this meeting.


The meeting agreed that all current inputs and outputs would be incorporated in one way or


another in the new system. Dennis was happy as this left open how things were to be done. This


provided the opportunity for new efficiencies even for current functions. At the same time, Dennis


asked those in attendance to start thinking about new functions that could prove of benefit to the


running of the operations within Retirement Planning and also at the respective franchise offices.


The meeting also agreed that it would be best to look at what was required at Retirement Planning


in more detail first and then at a later stage to investigate the requirements of the franchisees


further. At the same time, the Retirement Planning staff were to make suggestions on what they


thought might help the franchisees and the franchisee representatives were to comment on what


they believed the franchisees would require.


After the meeting Dennis quietly thought to himself that the project was off to a good start. The


team had outlined the general requirements in a manner that prevented the old system simply being




Dennis recognised that it was now time for the Information Technology staff to get to work to refine


the requirements. He was pleased that Gary had been released to the project. Gary had a reputation


for being a good analyst who could work with users to sort out requirements and then express them


in technical terms to his Information technology colleagues.


Dennis met with Gary the next day. Gary had been present at the initial project briefing meeting, so


Dennis and Gary talked about the general outcome of the meeting to ensure that Gary was clear on


the overall requirements.


Two days after the initial project briefing meeting Gary met with the staff from marketing, the


person from the share fund management research team, the person from client advisory, the liaison


person, William (a database expert from ITD), 3 programmers seconded to the project and the two


representatives of the franchisees who had attended Dennis?s first project briefing meeting. Call this


the ?initial requirements analysis meeting?. Gary stressed it was their responsibility to document


detailed requirements. However, he wanted them to concentrate on the fundamentals in the first


phase. During the analysis phase there was a lot of rigorous discussion within the group. Also, on


3|Page some occasions staff felt it necessary to seek clarification from others who had not been assigned to


the project and also to double check they had not overlooked any fundamental requirements.


The following requirements were initially identified. For the purposes of this assignment, assume


that the initial requirements analysis meeting to produce this table of requirements was held over 3




Program Estimate for


detailed analysis


(for one




2wks Estimate for






(for one






Obtained from an


industry supplier daily Quarterly investor reports


Retirement plans 1wk


3wks 2wks


3 wks Investment plans 2 wks 3 wks Client profile 1 wk 1 wk Financial adviser reports 2 wks 2 wks Daily Update of mutual fund




superannuation fund prices,


share prices For every client


For each client as


required; takes into


account anticipated


dividends, taxation and


financial requirements


of the investor


For each client as


required; takes into


account anticipated


dividends, taxation and


financial requirements


of the investor


Necessary for every


client before any other


processing can be done;


includes details


such as name and


contact details


To be produced


quarterly in conjunction


with Quarterly Investor


report but providing


more detailed


information than the


Client Investor Report For the purposes of this assignment, assume that detailed analysis of requirements is a


predecessor of the design task for each program. Similarly, assume that design is a predecessor of


development. You should also assume that the ?initial requirements analysis meeting? is the


predecessor for all the ?detailed analysis of requirements? tasks.


4|Page Gary was happy that a list of broad requirements for the first phase had been established. He was


able to report the details in the table above to Dennis after his meeting. He felt fortunate that


Dennis had been able to arrange for two other analyst /designers (Patricia and Grace) to join the


project team. He also received approval to commence the detailed analysis for the above.


At the beginning of the project it was also clear to Dennis that a database expert would be required


for the project. He therefore arranged for William to join the team. William also attended Gary?s


initial meeting. After hearing the overview of the requirements, William told Dennis ?You can expect


the Database design to take about five weeks, followed by about 6 weeks to make the changes.


However, I would not like to start the design until the detailed analysis of all the new programs is


completed.? Dennis agreed that this was reasonable and therefore asked Gary to keep William


briefed on requirements.


Dennis had also arranged for the secondment of programming staff. Three programming staff were


seconded to the project after the Dennis?s initial meeting. They were Elizabeth, Belinda and David.


They were all capable programmers with considerable experience. (They also attended Gary?s


meeting.) They told Dennis that based on their experience they felt the following estimates would be


a good guide. They also indicated that Dennis should allow 1 week at the end of all the software


development and database changes to do the final integration and testing of the new software


with the database. This task would require two of the programmers and William. Note that this task


(as well as the delivery of the SOEs which will be discussed shortly) is a predecessor for the


integration and testing of the software with the SOEs.




Daily Update of mutual fund prices,


superannuation fund prices, share prices


Quarterly investor reports


Retirement plans


Investment plans


Client profile


Financial adviser reports Estimated Programming time (for one




3 weeks


2 weeks


5 weeks


6 weeks


2 weeks


2 week From the initial conversation that Dennis had with the two franchisee representatives at the initial


project briefing meeting, Dennis became aware that each franchise seemed to have different brands


of computer equipment and also different versions of the Operating system. Dennis mentioned to


them that for the new system to work properly, it would be necessary for each franchisee to be at


an agreed minimum level. He told them he would get Jason to talk to them. Jason was a network


support analyst who was also seconded to the project. Jason met with the franchisee


representatives the day after Gary?s initial project team meeting. Jason explained that to achieve


efficiencies for Retirement Planning and the franchises, it was highly desirable that the franchises all


used a SOE. ?What on earth is that?? the representatives quizzed. ?It stands for Standard Operating


Environment. In simple terms? Jason told them ?it means you would all have the same hardware and


software.? He explained to them that this would allow network staff at Retirement Planning to


provide support by allowing them to access the systems remotely and fix any problems for them.


They were very pleased, as they had not expected this level of support. ?But how do we do it?? they


queried. ?Well it seems to me? Jason replied ?that it would be best for me to prepare a specification


of hardware and software requirements. I also recommend that we source the equipment from the


5|Page same supplier. That way, with so much equipment to be purchased we will get a discount for the


purchase. Also, I can arrange for it to be delivered with the software installed on each computer. The


representatives thought that this was a sensible way to progress, but decided that since it would


involve each franchise acquiring new equipment, they would need to consult with the other


franchisees. They agreed to get back to Jason with a final decision in 2 weeks. This decision is a


predecessor for the task to carry out the analysis and development of the requirements


documentation for the SOE shown in the table below. For the purposes of this assignment, assume


that the 2 week task to ?consult with franchisees regarding the SOE? follows the ?initial project


briefing meeting? (i.e. the initial project briefing meeting is its predecessor).


Jason also informed Dennis that with regard to the Standard Operating Environment the following


activities would be required:


Activity Estimated duration (for one network support




Analysis and documenting SOE requirements


8 weeks


Preparation of SOE tender specification


8 weeks


Period SOE Tender left open


4 weeks ( no resource to be assigned)


Acceptance of SOE Tender


2 weeks


Assume that analysis and documentation of the SOE requirements is a predecessor of tender


specification preparation, the tender must be prepared before it can be ?open? and that the


processes that lead to a decision and acceptance of a tender will take 2 weeks after the 4 week


period that the tender is open.


Assuming that 5 ITD support staff are available for transferring franchisees to the new system the


planned sequence is:


State or Territory Sequence NSW












South Australia




Western Australia




Northern Territory




Australian Capital Territory








Note that some of the staff are to be sent to the NT and some to Tasmania to complete the final


transfers in the same time period.


For the purposes of this assignment, you can assume that the franchisees all agree to the change to


the SOE and to the planned sequence for transferring to the new system.


A condition of the specification was that the Servers and Personal Computers were to be delivered


to the franchisees complete with the software installed. The equipment was therefore to be


delivered to the ITD department at head office 4 weeks after the acceptance of the tender where


staff from the ITD department would then install and test the new software on the new


equipment ready for shipment to the franchisees. 6|Page When all the systems for a particular state or territory are ready for shipment, they are to be sent


to the franchisees in that state. Allow one week for delivery after the systems are sent to the


franchisees. Once the franchisees in a particular state or territory have received their systems, a


member of staff from ITD support will travel to each site to help with the installation and transfer


to the new system. The ITD staff member will also provide onsite training for the staff. It was


estimated that it would take 1 ITD support staff member 1 week (5 days) for this process. Five ITD


staff were to be allocated for this, so that transfer and training activities would be able to take place


at five different sites at one time. Earlier, we stated that for the purposes of this assignment that you


should only allocate one of each of the types of resource required for a task, unless otherwise


stated. This is one of the places where you should allocate more than one resource to an activity.


For example, ?delivery and training for the NSW systems? should be one task with 5 ITD support


staff allocated. This will allow the 5 ITD support staff to carry out ?transfer and training? at 5


different sites in NSW simultaneously, i.e. it will take 4 weeks for the 5 staff to complete the


?transfer and training? at the 20 sites in NSW.


From the organisation chart supplied by the Human Resource Department, Dennis knew that within


the Information Technology department, there are security and privacy staff. From his experience,


Dennis knew that it was very difficult to retrofit security and privacy. Dennis therefore decided to


talk to Peter about possible requirements for the new system. Peter was pleased that at last


someone understood the importance of security and privacy being considered at the start of a




Peter explained to Dennis that the franchisees and investors would not necessarily be aware of some


of the measures being employed. He said, ?There will need to be an identification number and


password which we will need to authenticate. Every user will be assigned one of these and will use


them to log on.? Peter also went on to explain to Dennis that he would take care of some other


security and privacy measures that franchisees, investors and users would not necessarily consider.


He told Dennis about the functions within an Operating System, Database Manager, Network


Management software, Virus Checkers and Firewall technology that would also need to be


incorporated. Dennis told Peter he was pleased to see he was giving thought to such matters.


Peter was tasked to develop the security requirements document and to be involved in the final


configuration, installation and testing of the final system to ensure that all the security requirements


were correctly implemented. It was estimated that it would take Peter 3 weeks to develop the


security requirements document, followed by a further 3 weeks to complete the security


development tasks. For the purposes of this assignment, assume that Peter began his task to


develop the security requirements document after the ?initial project briefing meeting?. The


completion of the security development tasks is also a predecessor to the ?integration and testing


with the SOE? tasks. Peter is also to supervise the configuration and testing of the systems ready for


shipment. The installation of the new software and configuration and testing of the software and


security measures on each new system would require the involvement of both Peter and 1


programmer. It was estimated that this would take 1 day per system with both Peter and the


programmer working together on the tasks. 7|Page Summary of resources involved in the project:


In summary, the staff that are to be allocated to specific tasks in the schedule are:




Staff allocated




Number Available




Gary, Patricia, Grace








Elizabeth, Belinda, David






Database Specialist








Network support analyst








ITD support staff






Security expert








Do not include specific names such as Gary in your resource sheet. Use the role name when you enter


the resources in the resource sheet. For example, you would enter analyst/designer, 300%, $95.00 per




Assume that the costs for the involvement of the various representatives (franchisee representatives,


franchisee liaison person, client advisory staff member, marketing staff etc.) are not direct costs


associated with your budget for the project. You do not need to add them (or Dennis) as resources to


your resource sheet.


Note: For the purposes of this assignment, unless otherwise specified, you should only allocate one


of the required resources to each task.




As you develop your schedule and answer the questions below, there may be assumptions that you


need to make about the case study. If that is the case, make sure that you list all your assumptions at


the beginning of the document. Assumptions should not contradict information given in the


specification and must be reflected in your solution. Each assumption must be justified and stated


clearly. Marks will be deducted for any unreasonable assumption or for stating an assumption and


then ignoring it in your assignment. 8|Page Part A: Developing the schedule


For part A of the assessment you must complete the following tasks and questions. Read all the


questions before you commence the tasks. The schedule is to be developed in a Microsoft Project


2013 file named as specified below. The questions are to be answered in a Word document. As


stated above, any assumptions must also be listed at the beginning of the Word document.




1. Use Microsoft Project to develop the project schedule. Note that have been asked to include


the following in your schedule:


a) The project title as the overall project summary (as task 0 and WBS number 0). All


other tasks should be ?indented? according to the WBS structure shown below:


Initial Meetings and consultations


Initial Project Briefing Meeting


Consultation with franchisees


Initial requirements analysis meeting


New Programs / Changes


Update of prices ? Analysis


?. etc.


Database Changes


Design DB changes


Modify DB


Integration and testing with s/w Security


Security requirements document


? etc.




Analysis and documentation of requirements


? etc.


Integration and testing with SOE




? etc.


Delivery and Training




? etc. 9|Page b) A WBS column before the ?Task Name? column and a WBS Predecessors column


after the ?Task Name? column as shown below:






? no




title) Task


Mode WBS Task


Duration Start Finish Predecessors Resource




Names c) Resource allocation details. To simplify resource allocation for this assignment, there


is no need to assign resources to the initial meeting and consultation tasks. However,


the tasks must be included in the schedule. All other tasks should have the correct


resources assigned as specified in the case description.


d) Holidays. Assume that for this project you must include the following holidays:


Annual holiday: Monday 26th December 2016 ? Friday 6th January 2017


e) The critical path(s) automatically displayed in red on the bars of the Gantt chart view


of your schedule.


At this point there may be resource over allocation issues. Do not attempt to resolve these


before answering question 2. Save this version of your schedule in RP_PartAQ1.mpp. You


will be required to submit this file as part of your assignment submission.


2. At this point ignore any resource over allocations. Save a copy of your RP_PartAQ1 file in


RP_PartAQ2.mpp. For the purposes of this question only you can assume that there would


be no resource constraints. You therefore ignore any resource over-allocation. Do not attempt


to resolve any resource over allocation (if any exists) at this point. Using your


RP_PartAQ2.mpp schedule:


a. Use the ?view tab? filter to display only the critical tasks. Provide a screenshot showing


the task names and the Gantt chart of all the tasks on the critical path(s).


b. If you were asked to reduce the overall duration of the project by reducing the duration of


some of the tasks in the project,...


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Sep 13, 2020





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