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Student ID: 22039100
Exam: 500473RR - Perception, Motivation, Engagement, and Stress Management When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you
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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page
break, so be sure that you have seen the entire question and all the answers before choosing an answer. 1. A negative event, such as a formal reprimand or a reduction in wages, administered after undesirable
behavior occurs is known as
B. effective reinforcer.
D. a negative reinforcer. 2. Exercise and eating a healthy diet are among the _______ that people can adopt in order to manage
A. attitude adjustments
B. time management skills
C. priority management skills
D. lifestyle adjustments 3. When explaining their own actions, people are more likely to rely on external attributions rather than
internal ones. This tendency is known as
C. the actor-observer difference.
D. generalization. 4. The most important factor associated with increasing employee engagement is to
A. reward all employees with bonuses without giving a reason.
B. focus on fixing employees' weaknesses.
C. let them set their own timetables for accomplishing organizational goals.
D. authentically involve employees in making decisions that affect them. 5. In some situations, employees who are expected to succeed are given more challenging tasks, more
frequent and positive feedback, and more active coaching, with the result that they do succeed. This form
of perceptual bias is known as the
A. Pygmalion effect.
B. actor-observer difference.
C. similar-to-me effect. D. horn effect. 6. When making either internal or external attributions, we use three types of information. These are
A. distinctiveness, consensus, and consistency.
B. status symbols, stereotypes, and judgment.
C. schemas, stimuli, and closure.
D. perceptual filter, selective attention, and salient cues. 7. Among individual factors, which of the following is considered the primary source of stress?
D. Office politics 8. Kira tells her parents that she received a year-end bonus because of the long hours of hard work she
invested in his job. Which form of attribution is she using?
D. Selective perception 9. Motivation in an organizational setting is generally understood to include three basic components:
A. goals, equity, and engagement.
B. values, needs, and groups.
C. individual differences, the actual job, and the organization.
D. self-awareness, self-reflection, and attribution. 10. In applying expectancy theory to her role as a manger in the communications department of a broadcast
network television company, Kelli understands that, in addition to expectancy and instrumentality, two
other important factors affect motivation. These factors are
A. performance and value of outcome.
B. life stage and values.
C. effort and performance.
D. ability and role clarity. 11. Joseph forms an unfavorable impression of his new supervisor because she used to work at a company
that researched genetically modified seeds. This sort of bias is known as
A. the horn effect.
B. self-justification bias.
C. the halo effect.
D. self-serving bias. 12. _______ is the capacity of people to adapt to the demands of life that enables them to live. A. Stress
D. Regulation 13. The _______ theory suggests that people are motivated by the assumption that their efforts will result
in desirable outcomes.
D. goal 14. Among the ways managers can build employees' trust is to
A. establish a very clear, top-down bureaucracy.
B. be as transparent as possible in the decision-making process.
C. ignore employees' weaknesses.
D. publicly administer punishment of undesirable behavior. 15. In talking about a coworker, Joe has a tendency to blame the worker's unresponsiveness on his lack of
social skills rather than consider that his coworker may simply not have enough time. In doing so, he's
A. actor-observer attribution.
B. fundamental attribution error.
C. self-servicing error.
D. schematic assumption. 16. After three years in the same position, Juanita feels exhausted, powerless, cynical, and disengaged from
her organization. She is experiencing what is known as
A. Type A dissatisfaction.
B. role conflict.
C. work overload.
D. job burnout. 17. As a manager, Samantha sees _______ as a preventative strategy that ensures better person?
A. holding daily status meetings
B. remaining detached and impersonal during interviews
C. recruiting and selecting new employees
D. rewarding desirable behavior 18. In learning about stress, Inez was surprised to learn about _______, a kind of stress that is actually
beneficial, enhancing motivation, energy, and focus.
A. constructive stress
B. distress C. eustress
D. regulated stress 19. Marco receives an urgent message from his manager to see her immediately for a private meeting in her
office. Immediately, his brain sets off a type of emergency signal to his nervous and endocrine systems, a
response frequently referred to as the _______ response.
D. stressor-induced 20. After prolonged exposure to stressors at home and at the office, Steve finally experiences the third stage
of stress, known as
D. futility. End of exam
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