Question Details

(solution) Mini-Case Study Utopian Manufacturing & Underwriting Corporation


Mini-Case Study

Utopian Manufacturing & Underwriting Corporation (UM&UC) designs, builds, and sells precision measurement tools used in the scientific and medical research and energy exploration industries. The firm is highly respected for its quality products, effective product training programs, and professional customer service and support.

In early 2016, UM&UC recognized that the sales team had become extremely mobile and were facing challenges that was impacting the team?s effectiveness. The VP, Sales engaged an independent consulting firm to assess and analyze the challenges and effectiveness and make recommendations on how to improve the sales and sales support process. The consulting firm report revealed the following key findings:

  1. The sales and sales support teams are primarily mobile and rarely interface with company IT resources from a UM&UC facility.

  1. The sales and sales support teams are mobile technology savvy and understand what needs to improve to make them more effective.
  2. The sales and sales support teams need many of the same capabilities that they would have at a UM&UC facility, but they need access and delivery to through a mobile device.
  3. UM&UC IT infrastructure has not kept pace with the sales and sales support teams? dynamic IT needs.
  4. Some sales and sales support team members are trying to bridge the gap by using personal mobile devices, but these devices are not allowed to access the needed company IT resources.

In addition, the consulting firm made several technology and process recommendations. In early 2016, UM&UC acted on many of the process recommendations and is now ready to implement the top technology recommendation, which is:

?Transition the sales team and selected members of the sales support team to tablet style (iPad, MS Surface, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.?

UM&UC has set aside funding and is ready to identify a standard device and roll it out to the sales and sales support teams. Based on the available funding, the cost cannot exceed $750.00 per unit. There are 75 sales and 107 sales support team members across the US, Europe, Asia, and MEA (Middle East & Africa). All personnel will be issued the same tablet.

You are the Senior IT Infrastructure Specialist assigned to identify the candidate standard tablet and recommend an implementation roadmap for rolling it out.

You have confirmed and updated the requirements documented by the consulting firm, which are outlined in the matrix below. You do not need to address software at this time. You only need to ensure the hardware will be able to handle the activity shown in the requirements table.

Table of Requirements

ID

Attribute

Type

ST001

Create, view, and edit documents, presentations, and spreadsheets

Activity

ST002

View large PDF documents

Activity

ST003

Access & view product specifications, schematics, drawings and pictures in full HD

Activity

ST004

Access & display (play) product demonstrations and training videos in full HD

Activity

ST005

Securely connect to WiFi networks

Activity

ST006

Securely connect to cellular/mobile networks

Activity

ST007

Securely connect to VPN

Activity

ST008

Participate in online, real time conferences

Activity

ST009

Access corporate enterprise resources (Intranet, Inventory, Billing, Invoicing, etc.)

Activity

ST010

Receive, create, and send email

Activity

ST011

Connect to printers and print wirelessly

Activity

ST012

Take & save high resolution photos

Activity

ST013

Connect to large video display units wirelessly

Activity



The Assignment & Deliverable

This is an individual assignment. You must work on your own.

The assignment is to analyze the mini-case and table of requirements to assess and identify a standard tablet mobile device that will be used across the Sales Department. You must consider all aspects of the device to include CPU, RAM, storage, connectors & ports, etc. Do not simply visit a tablet manufacturer?s site (Apple, Lenovo, Samsung, etc.) and select a machine. This will not be successful. You must identify and justify your selection based on requirements with specific attention to computing capacity and speed, storage, screen resolution, etc. How do the various tablet components individually and collectively meet the stated requirements?

You must also deliver a high level implementation roadmap within the same document. The roadmap must be focused on the tasks and activities associated with deployment/ implementation and estimated durations for each task/activity. Specifically, you need to provide a view into what needs to done to roll out the tablet and how long it will take.

The deliverable is an MS Word document based on the template embedded in this document. The audience for the deliverable is the CIO; IT Director; VP, Sales; Sales US Regional Sales Directors; International Country Sales Directors; Sales Managers; and your implementation team. The expectation is you will use the document to gain approval for the identified tablet and roadmap. The roadmap will also be used (by you) to build out a full project schedule to manage the deployment.

Here is what you need to do:

  1. Click on icon to launch the template and save it to your desktop.

  1. Please do not deviate from the formatting contained in the document template.

  1. Follow the content instructions in the various sections of the document to complete your work.

  1. All narrative content must be single spaced, Arial 12 point.

  1. All table content must be single spaced, Arial 10 point.

  1. Review and use the Evaluation & Scoring Rubric below to ensure your deliverable contains an appropriate level of information.

  1. External research and a References page are required.
    1. You must use of at least three (3) external sources. This is in addition to any course materials from assigned readings and videos.
    2. You should use scholarly, vendor, and industry materials.
    3. Do not simply copy and paste information from the Web or copy information from the readings or other sources.
    4. Provide the appropriate APA formatted citations on the References page to avoid the perception of plagiarism. This includes citing all external sources within the narrative and/or tables including the vendor Web sites, assigned readings and videos, the mini case, and other sources, as appropriate.
    5. Wiki sites such as Wikipedia and authorless sites/blogs are NOT acceptable references.
    6. If you are not familiar with the APA style and citations, there are also several links under Webliography that can assist you.
    7. MS Word has a Citations & Bibliography feature located under the References tab. You may use this functionality, but it is not required. Select APA in the Style field and use the Manage Sources feature and MS Word will properly format the citations for you. When ready use the Bibliography drop down to insert citations.
    8. At all costs, avoid any hint or perception of plagiarism.

  1. Be sure to check for spelling, grammar and format errors prior to submitting the report. These are all items that will be evaluated and scored.

  1. Submit the document by the due date (See the Course Schedule) in MS Word format via the appropriate assignment folder as an attached document with your last name, first initial in the beginning of the filename. The filename should have the following format: Last Name_First Intial_SSR&IR (For example: Wilson_A_SSR&IR).


Evaluation & Scoring Rubric for the HWER

Attribute

Full points

Partial points

No points

Possible Points

Executive Summary

The executive summary is focused and clearly states the purpose of the document and summarizes the recommendation and implementation roadmap using SDLC. The summary demonstrates a sophisticated understanding of mini case and course and research materials.

The executive summary is somewhat focused or lacks completeness; the recommendation or implementation roadmap is partially summarized; or does not fully demonstrate an adequate understanding of the mini case or course and research materials.

Executive Summary is not included.

3

Recommendation Scope

The scope is focused and clearly shows the boundaries of the recommendation. The scope is complete, uses sophisticated writing, and correctly relates to the mini case; demonstrating a high level of understanding of course concepts, analysis, critical thinking, and synthesis.

The scope is partially complete, somewhat explained or may be somewhat related to the mini case; or may not demonstrate an adequate understanding of course concepts, analysis, critical thinking, or synthesis.

Scope is not included.

3

Technical Recommendation

The technical recommendation clearly defines and describes the selected tablet mobile device in terms associated with its hardware component capabilities. Uses sophisticated writing; and correctly relates to the mini case and course and research materials; demonstrating a high level of analysis, critical thinking, and synthesis.

The technical recommendation is partially complete, may define and describe some hardware components, or may somewhat relate to the mini case and course and research materials; or may not demonstrate an adequate analysis, critical thinking, or synthesis.

Technical Recommend-ation is not included.

4

Recommendation Justification

The justification is complete, clearly explains (justifies) the recommended and maps the technical recommendation to the stated requirements. Uses sophisticated writing, and correctly relates to the mini case and course and research materials; demonstrating a high level of analysis, critical thinking, and synthesis.

The justification is partially complete; somewhat maps the technical recommendation to the stated requirements; or may somewhat correctly relate to the mini case and course and research materials; or may not demonstrate an adequate level of analysis, critical thinking, or synthesis.

Justification is not included.

3

Implementation Roadmap

The roadmap is complete and details the high-level activities and activity durations for rolling out the selected tablet computer. The roadmap is based on recognizable structured methodology (e.g., SDLC) that focuses on deployment/implementation activities. Sophisticated writing is evident and demonstrates a high level of analysis, critical thinking, and synthesis.

The roadmap is partially complete and provides some activities and durations; a structured methodology is somewhat evident; or writing does not demonstrate a high level of analysis, critical thinking, and synthesis.

Roadmap is not included.

7

References

More than three (3) sources other than the course required readings and videos are incorporated and used effectively, contextualized, appropriately researched and supported, and synthesized with original arguments. Sources used are credible, relevant, and timely. References page and citations are appropriately incorporated and cited using the APA style.

Three (3) or fewer sources other than the course readings and videos are used; may or may not be properly incorporated or used to support arguments; may rely too heavily on the reporting of external sources, and/or are not effective or appropriate; and/or are not credible, relevant, or timely. References page and citations are partially incorporated or the APA style is not used.

No external research is incorporated.

2

Document Format, Spelling, & Grammar

The document reflects effective organization and sophisticated writing; correct structure, grammar, and spelling; presented in a professional format using the accompanying MS Word report template.

Document is not well organized or may be somewhat clear and concise; or contains grammatical or spelling errors; or is not in the accompanying MS Word report template.

Document is extremely poorly written and does not convey the requisite information.

2

Total Points

24



IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Mini-Case Study

 

Utopian Manufacturing & Underwriting Corporation (UM&UC) designs, builds, and sells

 

precision measurement tools used in the scientific and medical research and energy

 

exploration industries. The firm is highly respected for its quality products, effective product

 

training programs, and professional customer service and support.

 

In early 2016, UM&UC recognized that the sales team had become extremely mobile and

 

were facing challenges that was impacting the team?s effectiveness. The VP, Sales engaged

 

an independent consulting firm to assess and analyze the challenges and effectiveness and

 

make recommendations on how to improve the sales and sales support process. The

 

consulting firm report revealed the following key findings:

 

1. The sales and sales support teams are primarily mobile and rarely interface with

 

company IT resources from a UM&UC facility.

 

2. The sales and sales support teams are mobile technology savvy and understand what

 

needs to improve to make them more effective.

 

3. The sales and sales support teams need many of the same capabilities that they

 

would have at a UM&UC facility, but they need access and delivery to through a

 

mobile device.

 

4. UM&UC IT infrastructure has not kept pace with the sales and sales support teams?

 

dynamic IT needs.

 

5. Some sales and sales support team members are trying to bridge the gap by using

 

personal mobile devices, but these devices are not allowed to access the needed

 

company IT resources.

 

In addition, the consulting firm made several technology and process recommendations. In

 

early 2016, UM&UC acted on many of the process recommendations and is now ready to

 

implement the top technology recommendation, which is:

 

?Transition the sales team and selected members of the sales support team to tablet

 

style (iPad, MS Surface, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.?

 

UM&UC has set aside funding and is ready to identify a standard device and roll it out to the

 

sales and sales support teams. Based on the available funding, the cost cannot exceed

 

$750.00 per unit. There are 75 sales and 107 sales support team members across the US,

 

Europe, Asia, and MEA (Middle East & Africa). All personnel will be issued the same tablet.

 

You are the Senior IT Infrastructure Specialist assigned to identify the candidate standard

 

tablet and recommend an implementation roadmap for rolling it out.

 

You have confirmed and updated the requirements documented by the consulting firm,

 

which are outlined in the matrix below. You do not need to address software at this time.

 

You only need to ensure the hardware will be able to handle the activity shown in the

 

requirements table. qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Page 1 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Table of Requirements

 

ID

 

ST001

 

ST002

 

ST003

 

ST004

 

ST005

 

ST006

 

ST007

 

ST008

 

ST009

 

ST010

 

ST011

 

ST012

 

ST013 Attribute

 

Create, view, and edit documents, presentations, and spreadsheets

 

View large PDF documents

 

Access & view product specifications, schematics, drawings and pictures in full HD

 

Access & display (play) product demonstrations and training videos in full HD

 

Securely connect to WiFi networks

 

Securely connect to cellular/mobile networks

 

Securely connect to VPN

 

Participate in online, real time conferences

 

Access corporate enterprise resources (Intranet, Inventory, Billing, Invoicing, etc.)

 

Receive, create, and send email

 

Connect to printers and print wirelessly

 

Take & save high resolution photos

 

Connect to large video display units wirelessly qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Type

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity

 

Activity Page 2 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions The Assignment & Deliverable

 

This is an individual assignment. You must work on your own.

 

The assignment is to analyze the mini-case and table of requirements to assess and identify

 

a standard tablet mobile device that will be used across the Sales Department. You must

 

consider all aspects of the device to include CPU, RAM, storage, connectors & ports, etc. Do

 

not simply visit a tablet manufacturer?s site (Apple, Lenovo, Samsung, etc.) and select a

 

machine. This will not be successful. You must identify and justify your selection based on

 

requirements with specific attention to computing capacity and speed, storage, screen

 

resolution, etc. How do the various tablet components individually and collectively meet the

 

stated requirements?

 

You must also deliver a high level implementation roadmap within the same document. The

 

roadmap must be focused on the tasks and activities associated with deployment/

 

implementation and estimated durations for each task/activity. Specifically, you need to

 

provide a view into what needs to done to roll out the tablet and how long it will take.

 

The deliverable is an MS Word document based on the template embedded in this

 

document. The audience for the deliverable is the CIO; IT Director; VP, Sales; Sales US

 

Regional Sales Directors; International Country Sales Directors; Sales Managers; and your

 

implementation team. The expectation is you will use the document to gain approval for the

 

identified tablet and roadmap. The roadmap will also be used (by you) to build out a full

 

project schedule to manage the deployment.

 

Here is what you need to do:

 

1. Click on icon to launch the template and save it to your desktop. 2. Please do not deviate from the formatting contained in the document template.

 

3. Follow the content instructions in the various sections of the document to complete

 

your work.

 

4. All narrative content must be single spaced, Arial 12 point.

 

5. All table content must be single spaced, Arial 10 point.

 

6. Review and use the Evaluation & Scoring Rubric below to ensure your deliverable

 

contains an appropriate level of information.

 

7. External research and a References page are required.

 

a. You must use of at least three (3) external sources. This is in addition to any

 

course materials from assigned readings and videos.

 

b. You should use scholarly, vendor, and industry materials.

 

c. Do not simply copy and paste information from the Web or copy information

 

from the readings or other sources.

 

d. Provide the appropriate APA formatted citations on the References page to

 

avoid the perception of plagiarism. This includes citing all external sources qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Page 3 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions within the narrative and/or tables including the vendor Web sites, assigned

 

readings and videos, the mini case, and other sources, as appropriate.

 

e. Wiki sites such as Wikipedia and authorless sites/blogs are NOT acceptable

 

references.

 

f. If you are not familiar with the APA style and citations, there are also several

 

links under Webliography that can assist you.

 

g. MS Word has a Citations & Bibliography feature located under the References

 

tab. You may use this functionality, but it is not required. Select APA in the

 

Style field and use the Manage Sources feature and MS Word will properly

 

format the citations for you. When ready use the Bibliography drop down to

 

insert citations.

 

h. At all costs, avoid any hint or perception of plagiarism.

 

8. Be sure to check for spelling, grammar and format errors prior to submitting the

 

report. These are all items that will be evaluated and scored.

 

9. Submit the document by the due date (See the Course Schedule) in MS Word format

 

via the appropriate assignment folder as an attached document with your last name,

 

first initial in the beginning of the filename. The filename should have the following

 

format: Last Name_First Intial_SSR&IR (For example: Wilson_A_SSR&IR). qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Page 4 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Evaluation & Scoring Rubric for the HWER

 

Attribute Full points Partial points No points Executive

 

Summary The executive summary is focused

 

and clearly states the purpose of the

 

document and summarizes the

 

recommendation and implementation

 

roadmap using SDLC. The summary

 

demonstrates a sophisticated

 

understanding of mini case and

 

course and research materials. Executive

 

Summary is

 

not included. Recommendation

 

Scope The scope is focused and clearly

 

shows the boundaries of the

 

recommendation. The scope is

 

complete, uses sophisticated writing,

 

and correctly relates to the mini case;

 

demonstrating a high level of

 

understanding of course concepts,

 

analysis, critical thinking, and

 

synthesis.

 

The technical recommendation clearly

 

defines and describes the selected

 

tablet mobile device in terms

 

associated with its hardware

 

component capabilities. Uses

 

sophisticated writing; and correctly

 

relates to the mini case and course

 

and research materials;

 

demonstrating a high level of

 

analysis, critical thinking, and

 

synthesis.

 

The justification is complete, clearly

 

explains (justifies) the recommended

 

and maps the technical

 

recommendation to the stated

 

requirements. Uses sophisticated

 

writing, and correctly relates to the

 

mini case and course and research

 

materials; demonstrating a high level

 

of analysis, critical thinking, and

 

synthesis. The executive summary is

 

somewhat focused or lacks

 

completeness; the

 

recommendation or

 

implementation roadmap is

 

partially summarized; or does

 

not fully demonstrate an

 

adequate understanding of the

 

mini case or course and

 

research materials.

 

The scope is partially complete,

 

somewhat explained or may be

 

somewhat related to the mini

 

case; or may not demonstrate an

 

adequate understanding of

 

course concepts, analysis,

 

critical thinking, or synthesis. Scope is not

 

included. 3 The technical recommendation

 

is partially complete, may define

 

and describe some hardware

 

components, or may somewhat

 

relate to the mini case and

 

course and research materials;

 

or may not demonstrate an

 

adequate analysis, critical

 

thinking, or synthesis. Technical

 

Recommendation is not

 

included. 4 The justification is partially

 

complete; somewhat maps the

 

technical recommendation to the

 

stated requirements; or may

 

somewhat correctly relate to the

 

mini case and course and

 

research materials; or may not

 

demonstrate an adequate level

 

of analysis, critical thinking, or

 

synthesis. Justification

 

is not

 

included. 3 Technical

 

Recommendation Recommendation

 

Justification qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Possible

 

Points

 

3 Page 5 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Attribute

 

Implementation

 

Roadmap References Document Format,

 

Spelling, &

 

Grammar Full points Partial points No points The roadmap is complete and details

 

the high-level activities and activity

 

durations for rolling out the selected

 

tablet computer. The roadmap is

 

based on recognizable structured

 

methodology (e.g., SDLC) that

 

focuses on

 

deployment/implementation activities.

 

Sophisticated writing is evident and

 

demonstrates a high level of analysis,

 

critical thinking, and synthesis.

 

More than three (3) sources other

 

than the course required readings

 

and videos are incorporated and used

 

effectively, contextualized,

 

appropriately researched and

 

supported, and synthesized with

 

original arguments. Sources used are

 

credible, relevant, and timely.

 

References page and citations are

 

appropriately incorporated and cited

 

using the APA style. The roadmap is partially

 

complete and provides some

 

activities and durations; a

 

structured methodology is

 

somewhat evident; or writing

 

does not demonstrate a high

 

level of analysis, critical thinking,

 

and synthesis. Roadmap is

 

not included. Three (3) or fewer sources other

 

than the course readings and

 

videos are used; may or may not

 

be properly incorporated or used

 

to support arguments; may rely

 

too heavily on the reporting of

 

external sources, and/or are not

 

effective or appropriate; and/or

 

are not credible, relevant, or

 

timely. References page and

 

citations are partially

 

incorporated or the APA style is

 

not used.

 

Document is not well organized

 

or may be somewhat clear and

 

concise; or contains grammatical

 

or spelling errors; or is not in the

 

accompanying MS Word report

 

template. No external

 

research is

 

incorporated. 2 Document is

 

extremely

 

poorly written

 

and does not

 

convey the

 

requisite

 

information.

 

Total Points 2 The document reflects effective

 

organization and sophisticated

 

writing; correct structure, grammar,

 

and spelling; presented in a

 

professional format using the

 

accompanying MS Word report

 

template. qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Possible

 

Points

 

7 Page 6 of 6 24

 


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