(solution) Mini-Case Study Utopian Manufacturing & Underwriting Corporation

(solution) Mini-Case Study Utopian Manufacturing & Underwriting Corporation

Mini-Case Study

Utopian Manufacturing & Underwriting Corporation (UM&UC) designs, builds, and sells precision measurement tools used in the scientific and medical research and energy exploration industries. The firm is highly respected for its quality products, effective product training programs, and professional customer service and support.

In early 2016, UM&UC recognized that the sales team had become extremely mobile and were facing challenges that was impacting the team?s effectiveness. The VP, Sales engaged an independent consulting firm to assess and analyze the challenges and effectiveness and make recommendations on how to improve the sales and sales support process. The consulting firm report revealed the following key findings:

  1. The sales and sales support teams are primarily mobile and rarely interface with company IT resources from a UM&UC facility.
  1. The sales and sales support teams are mobile technology savvy and understand what needs to improve to make them more effective.
  2. The sales and sales support teams need many of the same capabilities that they would have at a UM&UC facility, but they need access and delivery to through a mobile device.
  3. UM&UC IT infrastructure has not kept pace with the sales and sales support teams? dynamic IT needs.
  4. Some sales and sales support team members are trying to bridge the gap by using personal mobile devices, but these devices are not allowed to access the needed company IT resources.

In addition, the consulting firm made several technology and process recommendations. In early 2016, UM&UC acted on many of the process recommendations and is now ready to implement the top technology recommendation, which is:

?Transition the sales team and selected members of the sales support team to tablet style (iPad, MS Surface, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.?

UM&UC has set aside funding and is ready to identify a standard device and roll it out to the sales and sales support teams. Based on the available funding, the cost cannot exceed $750.00 per unit. There are 75 sales and 107 sales support team members across the US, Europe, Asia, and MEA (Middle East & Africa). All personnel will be issued the same tablet.

You are the Senior IT Infrastructure Specialist assigned to identify the candidate standard tablet and recommend an implementation roadmap for rolling it out.

You have confirmed and updated the requirements documented by the consulting firm, which are outlined in the matrix below. You do not need to address software at this time. You only need to ensure the hardware will be able to handle the activity shown in the requirements table.

Table of Requirements

ID

Attribute

Type

ST001

Create, view, and edit documents, presentations, and spreadsheets

Activity

ST002

View large PDF documents

Activity

ST003

Access & view product specifications, schematics, drawings and pictures in full HD

Activity

ST004

Access & display (play) product demonstrations and training videos in full HD

Activity

ST005

Securely connect to WiFi networks

Activity

ST006

Securely connect to cellular/mobile networks

Activity

ST007

Securely connect to VPN

Activity

ST008

Participate in online, real time conferences

Activity

ST009

Access corporate enterprise resources (Intranet, Inventory, Billing, Invoicing, etc.)

Activity

ST010

Receive, create, and send email

Activity

ST011

Connect to printers and print wirelessly

Activity

ST012

Take & save high resolution photos

Activity

ST013

Connect to large video display units wirelessly

Activity

The Assignment & Deliverable

This is an individual assignment. You must work on your own.

The assignment is to analyze the mini-case and table of requirements to assess and identify a standard tablet mobile device that will be used across the Sales Department. You must consider all aspects of the device to include CPU, RAM, storage, connectors & ports, etc. Do not simply visit a tablet manufacturer?s site (Apple, Lenovo, Samsung, etc.) and select a machine. This will not be successful. You must identify and justify your selection based on requirements with specific attention to computing capacity and speed, storage, screen resolution, etc. How do the various tablet components individually and collectively meet the stated requirements?

You must also deliver a high level implementation roadmap within the same document. The roadmap must be focused on the tasks and activities associated with deployment/ implementation and estimated durations for each task/activity. Specifically, you need to provide a view into what needs to done to roll out the tablet and how long it will take.

The deliverable is an MS Word document based on the template embedded in this document. The audience for the deliverable is the CIO; IT Director; VP, Sales; Sales US Regional Sales Directors; International Country Sales Directors; Sales Managers; and your implementation team. The expectation is you will use the document to gain approval for the identified tablet and roadmap. The roadmap will also be used (by you) to build out a full project schedule to manage the deployment.

Here is what you need to do:

  1. Click on icon to launch the template and save it to your desktop.
  1. Please do not deviate from the formatting contained in the document template.
  1. Follow the content instructions in the various sections of the document to complete your work.
  1. All narrative content must be single spaced, Arial 12 point.
  1. All table content must be single spaced, Arial 10 point.
  1. Review and use the Evaluation & Scoring Rubric below to ensure your deliverable contains an appropriate level of information.
  1. External research and a References page are required.
    1. You must use of at least three (3) external sources. This is in addition to any course materials from assigned readings and videos.
    2. You should use scholarly, vendor, and industry materials.
    3. Do not simply copy and paste information from the Web or copy information from the readings or other sources.
    4. Provide the appropriate APA formatted citations on the References page to avoid the perception of plagiarism. This includes citing all external sources within the narrative and/or tables including the vendor Web sites, assigned readings and videos, the mini case, and other sources, as appropriate.
    5. Wiki sites such as Wikipedia and authorless sites/blogs are NOT acceptable references.
    6. If you are not familiar with the APA style and citations, there are also several links under Webliography that can assist you.
    7. MS Word has a Citations & Bibliography feature located under the References tab. You may use this functionality, but it is not required. Select APA in the Style field and use the Manage Sources feature and MS Word will properly format the citations for you. When ready use the Bibliography drop down to insert citations.
    8. At all costs, avoid any hint or perception of plagiarism.
  1. Be sure to check for spelling, grammar and format errors prior to submitting the report. These are all items that will be evaluated and scored.
  1. Submit the document by the due date (See the Course Schedule) in MS Word format via the appropriate assignment folder as an attached document with your last name, first initial in the beginning of the filename. The filename should have the following format: Last Name_First Intial_SSR&IR (For example: Wilson_A_SSR&IR).

Evaluation & Scoring Rubric for the HWER

Attribute

Full points

Partial points

No points

Possible Points

Executive Summary

The executive summary is focused and clearly states the purpose of the document and summarizes the recommendation and implementation roadmap using SDLC. The summary demonstrates a sophisticated understanding of mini case and course and research materials.

The executive summary is somewhat focused or lacks completeness; the recommendation or implementation roadmap is partially summarized; or does not fully demonstrate an adequate understanding of the mini case or course and research materials.

Executive Summary is not included.

3

Recommendation Scope

The scope is focused and clearly shows the boundaries of the recommendation. The scope is complete, uses sophisticated writing, and correctly relates to the mini case; demonstrating a high level of understanding of course concepts, analysis, critical thinking, and synthesis.

The scope is partially complete, somewhat explained or may be somewhat related to the mini case; or may not demonstrate an adequate understanding of course concepts, analysis, critical thinking, or synthesis.

Scope is not included.

3

Technical Recommendation

The technical recommendation clearly defines and describes the selected tablet mobile device in terms associated with its hardware component capabilities. Uses sophisticated writing; and correctly relates to the mini case and course and research materials; demonstrating a high level of analysis, critical thinking, and synthesis.

The technical recommendation is partially complete, may define and describe some hardware components, or may somewhat relate to the mini case and course and research materials; or may not demonstrate an adequate analysis, critical thinking, or synthesis.

Technical Recommend-ation is not included.

4

Recommendation Justification

The justification is complete, clearly explains (justifies) the recommended and maps the technical recommendation to the stated requirements. Uses sophisticated writing, and correctly relates to the mini case and course and research materials; demonstrating a high level of analysis, critical thinking, and synthesis.

The justification is partially complete; somewhat maps the technical recommendation to the stated requirements; or may somewhat correctly relate to the mini case and course and research materials; or may not demonstrate an adequate level of analysis, critical thinking, or synthesis.

Justification is not included.

3

Implementation Roadmap

The roadmap is complete and details the high-level activities and activity durations for rolling out the selected tablet computer. The roadmap is based on recognizable structured methodology (e.g., SDLC) that focuses on deployment/implementation activities. Sophisticated writing is evident and demonstrates a high level of analysis, critical thinking, and synthesis.

The roadmap is partially complete and provides some activities and durations; a structured methodology is somewhat evident; or writing does not demonstrate a high level of analysis, critical thinking, and synthesis.

Roadmap is not included.

7

References

More than three (3) sources other than the course required readings and videos are incorporated and used effectively, contextualized, appropriately researched and supported, and synthesized with original arguments. Sources used are credible, relevant, and timely. References page and citations are appropriately incorporated and cited using the APA style.

Three (3) or fewer sources other than the course readings and videos are used; may or may not be properly incorporated or used to support arguments; may rely too heavily on the reporting of external sources, and/or are not effective or appropriate; and/or are not credible, relevant, or timely. References page and citations are partially incorporated or the APA style is not used.

No external research is incorporated.

2

Document Format, Spelling, & Grammar

The document reflects effective organization and sophisticated writing; correct structure, grammar, and spelling; presented in a professional format using the accompanying MS Word report template.

Document is not well organized or may be somewhat clear and concise; or contains grammatical or spelling errors; or is not in the accompanying MS Word report template.

Document is extremely poorly written and does not convey the requisite information.

2

Total Points

24

IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Mini-Case Study
Utopian Manufacturing & Underwriting Corporation (UM&UC) designs, builds, and sells
precision measurement tools used in the scientific and medical research and energy
exploration industries. The firm is highly respected for its quality products, effective product
training programs, and professional customer service and support.
In early 2016, UM&UC recognized that the sales team had become extremely mobile and
were facing challenges that was impacting the team?s effectiveness. The VP, Sales engaged
an independent consulting firm to assess and analyze the challenges and effectiveness and
make recommendations on how to improve the sales and sales support process. The
consulting firm report revealed the following key findings:
1. The sales and sales support teams are primarily mobile and rarely interface with
company IT resources from a UM&UC facility.
2. The sales and sales support teams are mobile technology savvy and understand what
needs to improve to make them more effective.
3. The sales and sales support teams need many of the same capabilities that they
would have at a UM&UC facility, but they need access and delivery to through a
mobile device.
4. UM&UC IT infrastructure has not kept pace with the sales and sales support teams?
dynamic IT needs.
5. Some sales and sales support team members are trying to bridge the gap by using
personal mobile devices, but these devices are not allowed to access the needed
company IT resources.
In addition, the consulting firm made several technology and process recommendations. In
early 2016, UM&UC acted on many of the process recommendations and is now ready to
implement the top technology recommendation, which is:
?Transition the sales team and selected members of the sales support team to tablet
style (iPad, MS Surface, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.?
UM&UC has set aside funding and is ready to identify a standard device and roll it out to the
sales and sales support teams. Based on the available funding, the cost cannot exceed
$750.00 per unit. There are 75 sales and 107 sales support team members across the US,
Europe, Asia, and MEA (Middle East & Africa). All personnel will be issued the same tablet.
You are the Senior IT Infrastructure Specialist assigned to identify the candidate standard
tablet and recommend an implementation roadmap for rolling it out.
You have confirmed and updated the requirements documented by the consulting firm,
which are outlined in the matrix below. You do not need to address software at this time.
You only need to ensure the hardware will be able to handle the activity shown in the
requirements table. qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Page 1 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Table of Requirements
ID
ST001
ST002
ST003
ST004
ST005
ST006
ST007
ST008
ST009
ST010
ST011
ST012
ST013 Attribute
Create, view, and edit documents, presentations, and spreadsheets
View large PDF documents
Access & view product specifications, schematics, drawings and pictures in full HD
Access & display (play) product demonstrations and training videos in full HD
Securely connect to WiFi networks
Securely connect to cellular/mobile networks
Securely connect to VPN
Participate in online, real time conferences
Access corporate enterprise resources (Intranet, Inventory, Billing, Invoicing, etc.)
Receive, create, and send email
Connect to printers and print wirelessly
Take & save high resolution photos
Connect to large video display units wirelessly qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Type
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity
Activity Page 2 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions The Assignment & Deliverable
This is an individual assignment. You must work on your own.
The assignment is to analyze the mini-case and table of requirements to assess and identify
a standard tablet mobile device that will be used across the Sales Department. You must
consider all aspects of the device to include CPU, RAM, storage, connectors & ports, etc. Do
not simply visit a tablet manufacturer?s site (Apple, Lenovo, Samsung, etc.) and select a
machine. This will not be successful. You must identify and justify your selection based on
requirements with specific attention to computing capacity and speed, storage, screen
resolution, etc. How do the various tablet components individually and collectively meet the
stated requirements?
You must also deliver a high level implementation roadmap within the same document. The
roadmap must be focused on the tasks and activities associated with deployment/
implementation and estimated durations for each task/activity. Specifically, you need to
provide a view into what needs to done to roll out the tablet and how long it will take.
The deliverable is an MS Word document based on the template embedded in this
document. The audience for the deliverable is the CIO; IT Director; VP, Sales; Sales US
Regional Sales Directors; International Country Sales Directors; Sales Managers; and your
implementation team. The expectation is you will use the document to gain approval for the
identified tablet and roadmap. The roadmap will also be used (by you) to build out a full
project schedule to manage the deployment.
Here is what you need to do:
1. Click on icon to launch the template and save it to your desktop. 2. Please do not deviate from the formatting contained in the document template.
3. Follow the content instructions in the various sections of the document to complete
your work.
4. All narrative content must be single spaced, Arial 12 point.
5. All table content must be single spaced, Arial 10 point.
6. Review and use the Evaluation & Scoring Rubric below to ensure your deliverable
contains an appropriate level of information.
7. External research and a References page are required.
a. You must use of at least three (3) external sources. This is in addition to any
course materials from assigned readings and videos.
b. You should use scholarly, vendor, and industry materials.
c. Do not simply copy and paste information from the Web or copy information
from the readings or other sources.
d. Provide the appropriate APA formatted citations on the References page to
avoid the perception of plagiarism. This includes citing all external sources qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Page 3 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions within the narrative and/or tables including the vendor Web sites, assigned
readings and videos, the mini case, and other sources, as appropriate.
e. Wiki sites such as Wikipedia and authorless sites/blogs are NOT acceptable
references.
f. If you are not familiar with the APA style and citations, there are also several
links under Webliography that can assist you.
g. MS Word has a Citations & Bibliography feature located under the References
tab. You may use this functionality, but it is not required. Select APA in the
Style field and use the Manage Sources feature and MS Word will properly
format the citations for you. When ready use the Bibliography drop down to
insert citations.
h. At all costs, avoid any hint or perception of plagiarism.
8. Be sure to check for spelling, grammar and format errors prior to submitting the
report. These are all items that will be evaluated and scored.
9. Submit the document by the due date (See the Course Schedule) in MS Word format
via the appropriate assignment folder as an attached document with your last name,
first initial in the beginning of the filename. The filename should have the following
format: Last Name_First Intial_SSR&IR (For example: Wilson_A_SSR&IR). qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Page 4 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Evaluation & Scoring Rubric for the HWER
Attribute Full points Partial points No points Executive
Summary The executive summary is focused
and clearly states the purpose of the
document and summarizes the
recommendation and implementation
roadmap using SDLC. The summary
demonstrates a sophisticated
understanding of mini case and
course and research materials. Executive
Summary is
not included. Recommendation
Scope The scope is focused and clearly
shows the boundaries of the
recommendation. The scope is
complete, uses sophisticated writing,
and correctly relates to the mini case;
demonstrating a high level of
understanding of course concepts,
analysis, critical thinking, and
synthesis.
The technical recommendation clearly
defines and describes the selected
tablet mobile device in terms
associated with its hardware
component capabilities. Uses
sophisticated writing; and correctly
relates to the mini case and course
and research materials;
demonstrating a high level of
analysis, critical thinking, and
synthesis.
The justification is complete, clearly
explains (justifies) the recommended
and maps the technical
recommendation to the stated
requirements. Uses sophisticated
writing, and correctly relates to the
mini case and course and research
materials; demonstrating a high level
of analysis, critical thinking, and
synthesis. The executive summary is
somewhat focused or lacks
completeness; the
recommendation or
implementation roadmap is
partially summarized; or does
not fully demonstrate an
adequate understanding of the
mini case or course and
research materials.
The scope is partially complete,
somewhat explained or may be
somewhat related to the mini
case; or may not demonstrate an
adequate understanding of
course concepts, analysis,
critical thinking, or synthesis. Scope is not
included. 3 The technical recommendation
is partially complete, may define
and describe some hardware
components, or may somewhat
relate to the mini case and
course and research materials;
or may not demonstrate an
adequate analysis, critical
thinking, or synthesis. Technical
Recommendation is not
included. 4 The justification is partially
complete; somewhat maps the
technical recommendation to the
stated requirements; or may
somewhat correctly relate to the
mini case and course and
research materials; or may not
demonstrate an adequate level
of analysis, critical thinking, or
synthesis. Justification
is not
included. 3 Technical
Recommendation Recommendation
Justification qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Possible
Points
3 Page 5 of 6 IFSM 310 Small System Recommendation & Implementation Roadmap Detailed Instructions Attribute
Implementation
Roadmap References Document Format,
Spelling, &
Grammar Full points Partial points No points The roadmap is complete and details
the high-level activities and activity
durations for rolling out the selected
tablet computer. The roadmap is
based on recognizable structured
methodology (e.g., SDLC) that
focuses on
deployment/implementation activities.
Sophisticated writing is evident and
demonstrates a high level of analysis,
critical thinking, and synthesis.
More than three (3) sources other
than the course required readings
and videos are incorporated and used
effectively, contextualized,
appropriately researched and
supported, and synthesized with
original arguments. Sources used are
credible, relevant, and timely.
References page and citations are
appropriately incorporated and cited
using the APA style. The roadmap is partially
complete and provides some
activities and durations; a
structured methodology is
somewhat evident; or writing
does not demonstrate a high
level of analysis, critical thinking,
and synthesis. Roadmap is
not included. Three (3) or fewer sources other
than the course readings and
videos are used; may or may not
be properly incorporated or used
to support arguments; may rely
too heavily on the reporting of
external sources, and/or are not
effective or appropriate; and/or
are not credible, relevant, or
timely. References page and
citations are partially
incorporated or the APA style is
not used.
Document is not well organized
or may be somewhat clear and
concise; or contains grammatical
or spelling errors; or is not in the
accompanying MS Word report
template. No external
research is
incorporated. 2 Document is
extremely
poorly written
and does not
convey the
requisite
information.
Total Points 2 The document reflects effective
organization and sophisticated
writing; correct structure, grammar,
and spelling; presented in a
professional format using the
accompanying MS Word report
template. qattachments_fa03f2830abf1e1d6af6c89c9fb8f33d26dbc853.docx Possible
Points
7 Page 6 of 6 24