- Gallup Survey of 1002 bank customers
80% bank their primary financial institution
65% very satisfied with the bank
79% banks are very important
64% banks are more competitive today
87% feel safe using an ATM
41% loan process very difficult
52% not appropriate for banks to charge service fees
33% banks represent good value for money
87% bankers should care about their communities ? 31% strongly agreed they do
29% banks are flexible in meeting consumers financial needs
- Important reason to maintain a relationship with their primary financial institution
19% Friendly good service
14% Long standing relationship
11% Checking held there
11% Good loan interest rates
- Reasons for switch
19% Poor customer service
18% Fees and service charges
16% Interest rates
13% Location / Convenience
- 80% consider banks their primary financial institution ? sample 25 ? what is the prob that 18 or more consider banks primary?
- 65% very satisfied with the bank ? sample 15 ? what is the expected number who is very satisfied?
- 26 out of 32 customers feel safe using an ATM ? If we randomly select 7 of 32 for further probing, what is the prob that 4 of the 7 feel safe?
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