80% bank their primary financial institution
65% very satisfied with the bank
79% banks are very important
64% banks are more competitive today
87% feel safe using an ATM
41% loan process very difficult
52% not appropriate for banks to charge service fees
33% banks represent good value for money
87% bankers should care about their communities ? 31% strongly agreed they do
29% banks are flexible in meeting consumers financial needs
39% Convenience
19% Friendly good service
14% Long standing relationship
11% Checking held there
11% Good loan interest rates
19% Poor customer service
18% Movement
18% Fees and service charges
16% Interest rates
13% Location / Convenience