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(solution) Gallup Survey of 1002 bank customers 80% bank their primary


  • Gallup Survey of 1002 bank customers

80% bank their primary financial institution

65% very satisfied with the bank

79% banks are very important

64% banks are more competitive today

87% feel safe using an ATM

41% loan process very difficult

52% not appropriate for banks to charge service fees

33% banks represent good value for money

87% bankers should care about their communities ? 31% strongly agreed they do

29% banks are flexible in meeting consumers financial needs

  • Important reason to maintain a relationship with their primary financial institution

39% Convenience

19% Friendly good service

14% Long standing relationship

11% Checking held there

11% Good loan interest rates

  • Reasons for switch

19% Poor customer service

18% Movement

18% Fees and service charges

16% Interest rates

13% Location / Convenience

  • 80% consider banks their primary financial institution ? sample 25 ? what is the prob that 18 or more consider banks primary?
  • 65% very satisfied with the bank ? sample 15 ? what is the expected number who is very satisfied?
  • 26 out of 32 customers feel safe using an ATM ? If we randomly select 7 of 32 for further probing, what is the prob that 4 of the 7 feel safe?

 

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Sep 13, 2020

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