(solution) 1. Identify the cultural conflict represented in the

(solution) 1. Identify the cultural conflict represented in the

answer the question in the attachment hgggggggggghhhhhhhhhhhhhhhhhhhhhhhh

1. Identify the cultural conflict represented in the vignette
There is a cultural misunderstanding between the two patients. Mexican culture advocates for
friends and family to visit a patient while in hospital. They can also carry with them food and
other forms of traditional remedies to help their patients. On the other hand, other patients like
seclusions and quiet environments while sick. According Galantis' on The Challenge of Serving
and Working with Diverse Populations in American Hospitals, Mexican patients would prefer
less restriction of visiting hours and provision of accommodation facilities for visitors by
hospitals. Most Anglo ? Americans on the other hand would prefer the opposite. (Galanti, 2001)
2. How would your knowledge of the Hispanic culture guide your plan of care for both
patients? What steps would you take to resolve the situation?
The nurse's knowledge of the Hispanic culture is crucial in appreciating the difficulty of the
situation. Therefore, with the knowledge that the patient will continue to receive visitors, the
only way to solve the conflict is by allowing the patient to continue having her visitors while
causing minimal disturbance of the other patient
Steps
Nurses should develop cultural skills that can help resolve cultural conflict. Several scholars
have recommended some techniques that can help in such a situation. For examples Berlin and
Fowkes in 1982 coined a mnemonic, LEARN, that can be used in assessing and solving cultural
conflict. (Nursing world, 2016) L isten
E xplain
A cknowledge
R ecommend
N egotiate
In this case the nurse should listen to the offended patient, explain the situation to both patients,
acknowledge needs of each of them then recommend solutions and negotiate with both of the on
the solutions. Such recommendations may include restricting visiting hours and reducing
activities Reference
Delivering Patient-Centered Care in the Midst of a Cultural Conflict: The Role of Cultural
Competence. (2016). Nursingworld.org. Retrieved 8 September 2016, from
http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/Ta
bleofContents/Vol-16-2011/No2-May-2011/Delivering-Patient-Centered-Care-in-the-Midst-of-aCultural-Conflict.html
The Challenge of Serving and Working with Diverse Populations in American Hospitals. (2001).
The Diversity Factor.